Job || Sr HR Specialist, Hyderabad/ Bangalore - Leading E- Commerce ( 7 yrs+) - US Shift- Voice Process

for Leading E Commerce
Job Location : Hyderabad,Bangalore
Salary : 10 - 20 Lakhs Per Annum
Industry: IT
Job Type : Permanent
Experience: 7,15 Posted on: 07 Jul
Job Description
 

 

 

 

 

Employer                     - Leading E Commerce

 

Role                             -  Sr HR Specialist- US Shift 

 

Job Location               -  Hyderabad / Bangalore

 

This is a Work from Home role till further notice

 

Roles & Responsibilities:-

 

This role will be handling Firm employees calls to resolve the HR queries (any query within the employee lifecycle from hire to retire). This is an IC role and will manage complex queries which require good research and active coordination with numerous partner teams, to resolve the employee concerns in the finest manner. The right candidate is someone who has a proven track record of working autonomously & effectively working across cross-functional teams, looking around corners and solving problems proactively, and influencing to drive for the best employee experience. Preferably would like the candidate to have HR experience and call handling experience.

The functional Fitment round must assess the below:

· Call handling commitment: This is a voice-based process which requires handling inbound and outbound calls for the entire shift. Are you ready to handle calls during your full shift? 

· Shift flexibility commitment: Can you work in a 24/7 environment, predominantly in night shifts, with any two consecutive weeks offs (not Saturday/Sunday)? (Note- please explain that night shift means shifts starting from 9 PM to 6 AM or 10 PM to 7 AM)

· Stakeholder Management/Partner team Management/vendor Management experienceDo you have experience working with senior leaders/stakeholders/vendors? Please can you explain the type of interactions that you have had.

· Assess these skills during your interaction– High judgment, good communication, influencing skills, handling ambiguous situations, problem-solving skills, de-escalation, dive deep and research skills (Root Cause Analysis/Correction Of Errors), and identifying process gaps.

· Support region can be any market (India/US/EMEA)

 

Please send your CV to yashi@phenomplacements.in with the below details if this suits your requirement: 

1. Current Salary ( Fix + Variable)

2. Expected Salary 

3. Current Employer ( if working)

4. Notice Period

5. Current Location 

6.  Ok for US Shift - Yes / No

 

Regards, 

Yashi

Phenom Placement

 

Keywords: ("genpact" "tcs" "teleperfomance" "wns" "wipro" "exl" "infosys" "aditya birla" "aegis" "hinduja" "accenture" "first source" "ibm" "serco" "tata consultancy") and (“voice process” ”inbound call” ”inbound process” “international call")
 
Desired Candidate Profile
 
 
Education: Any Graduate - Any Specialization,Any Post Graduate
Experience: 7,15
 
 
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