Company- Leading E-Commerce Co.
Profile- Manager Operation & Process
Location- Hyderabad/Bangalore
Responsibility :
· Establish SOPs, process controls, recommend revisions and ensure alignment with business goals
· Build and scale system-level solutions that have metric impact; drive adoption of solutions across teams
· Perform data analysis on trends observed and recommend solutions to the product and BD teams
· Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust
· Perform high level failure (error) investigations which may be either operational or business specific in nature
· Establishes key reporting/MIS for functional area & write strong, well-structured and detail oriented reports in a clear, concise and audience-specific format
· Ability to effectively lead a small team, ensuring career coaching and strength alignment
· Drives continuous improvement and contribute to COE (Correction of Error) process by documenting any issues/RCAs/action planning in functional area and own specific action or change
· Demonstrates the ability to dive deep into a problem, performs ‘root cause analysis,’ and identifies constraints to recommend a solution
· Manage operations, perform capacity and resourcing analysis and provide staffing recommendations
· Interacts with multiple stakeholders to communicate on operations and represents data/metrics information and project reviews
Qualifications:
- · Bachelor’s degree (preferably in technical discipline) and minimum 4 years of relevant working experience including hands on ops experience, designing quality, operations’ processes and reporting governance
- · Strong familiarity with databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and ability to work with large data sets
- · Excellent oral/written communication & data presentation skills, including an ability to effectively communicate with both internal and external stakeholders
- · Experience communicating and handling cross-functional programs including project stakeholders, technical program managers, and software development teams
- · Advanced computer literacy in Microsoft Office applications, especially MS Excel, Word & PowerPoint
- · Passion for innovation, automation, and operational excellence- should show high ownership and institute process improvements wherever needed
- · Can adapt well to changing circumstances, direction, and strategy Ability to effectively lead a small team, ensuring career coaching and strength alignment
2. Current Salary (fixed & variable)
3. Expected salary (fixed & variable)
8. OK with Bangalore Location Yes/No
saket@phenomplacement.com |
