Employer: MNC Consulting
Position : IT Specialist- Day to Day Technology Support
Experience : 2-4 yrs
Job Location : Gurgaon
Provides support services for information technology issues involving Laptop, Mobile Device,Video conferencing or network services to all employees
Provide a high level of customer service while supporting end users (esp. Business Case Teams) in a fast-paced environment
Provides status updates and communicates frequently with/to end-users as well as with local, regional and global support and management teams
Maintain configurations of all notebook computer systems according to established standards (Follow defined Laptop KPI's)
Identifies, researches, and resolves technical problems. Documents, tracks and monitors the problem to ensure a timely resolution
Develops, documents and implements standard operating procedures and customer service guidelines
Assembles, deploys, monitors, manages computer equipment, local IT infrastructure and related technologies
Actively tracks hard- and software assets, inventory and incidents
Manages local IT infrastructure in order to increase reliability, security and the effectiveness of customer work while reducing costs
Document and update technology related instructions and procedures as required.
Maintain problem call history by recording calls in help desk tracking database.
Analyze call data to proactively identify improvement opportunities.
Evaluate new technologies for potential applicability within the firm.
Creates interpersonal relationships and effectively communicate with end users as well as with local, regional, and global support teams.
Please apply with your CV with below details if this suits your requirement :
Current Salary
Expected Salary
Current Employer
Current Location :
Ok for Gurgaon -Yes / No:
Saket
saket@phenomplacement.com
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